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Embed employee training where it's needed most to accelerate adoption and ROI of the solutions with role-based learning and enhanced incident handling capabilities.
We work with you to improve in-house capabilities, build clarity, impart knowledge of the platform, concepts and processes, enhance issue resolution processes, and keep your operations running at peak performance. It is important to connect the top-down strategic intent with the bottoms-up actionable tasks. Training plan is drawn keeping in mind your organizational context.
- Manage capability: Invest in building sustainable capabilities by identifying the right people to be trained - who possess understanding of the business and have good background knowledge of the operational processes
- Manage continuity: those who are stable in the organization thus avoiding continuity risks; keep primary and secondary responsibilities to nurture trained fall-back resources who fill in for the missing resource
- Manage cost: training days can add cost if repeated multiple times due to poor retention of people or knowledge - we recommend train-the-trainer programs to percolate knowledge in-house on-the-go