
SELF-SERVICE CONTENT-ON-DEMAND
- In this hyper-connected tech-savvy world, the customers are increasingly leaning towards helping themselves
- Self-service is convenient - anytime anywhere with no relativity of reaching out to a sales or support agent
- Majority of customers prefer self-service over speaking to someone
TAILOR CONTENT FOR CUSTOMER NEEDS
- Tailor content by customer segment
- Define your target audience and provide content accordingly
- Optimize the ease and effectiveness of the customer journey to gain clarity/ resolution by designing and presenting the content appropriately
SECURE SITES IF NEEDED
- If needed, make secure customer portals when sharing proprietary knowledge
- Technical know-how can then be shared selectively
- Consider to highlight the value proposition as you provide subscription only by invitation or screening
CUSTOMER SUPPORT TICKETS
- Enable ticketing to allow customers to log requests which are then assigned to the relevant personnel for resolution within the allocated time
- Nothing is missed this way and irrespective of segmentation of the customer, they are attended to in an appropriate manner
- Uphold the brand promise
- Deliver utmost customer experience consistently
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Building Partner Network -
FOOTNOTE