If one or more of these matter in your business then you need HX.

MULTIPARTY TRADE NETWORKS

National/ international distribution/ sourcing, multilevel 3rd party arrangements, trade partner alignment and paperless efficiency, distribution performance optimization

DILUTED PRODUCT AND PRICE DIFFERENTIATION

Customer acquisition/retention strategy is reliability and responsiveness; experience/ service-based competition not product-based; crowded me-too landscape

CUSTOMER EXPERIENCE AND SELF-SERVICE CONVENIENCE

Responsiveness rated as top frustration, anytime anywhere access to product-info, order-status etc. without need to follow-up, always reconciled

INVENTORY COMPLEXITIES

Pipeline stock levels, multi-location transfers, multilevel consignment, expiry and obsolescence, replenishment cycles

NON-SUBSTITUTING PRODUCT VARIANTS

High SKU specificity, cannibalising item attributes, multiple sizes, colours, styles etc., needs real time data-driven navigation with end-to-end visibility to rotate effectively

PRODUCT SAFETY AND AUTHENTICITY

Traceability for recall and/or provenance, anti-counterfeiting measures, UDI (unique device identification) tracking serial number of every individual piece of every SKU

SALES ENABLEMENT

Reduce administrative and non-value-add time to double/triple active selling time, higher face-time/ focus on customer relationships, enables to get more customer-centric, commit with confidence

REVENUE IMPACT WITH VOLATILITY IN DEMAND AND SUPPLY

Resilience in supply chain, OTIF (on-time in-full) levels, agility through visibility across the network, perfect order fulfilment amidst uncertainty, proactive/ prompt replenishments, reliable consistent processes

ASSETS, DEMOS AND LOANERS TRACKING

Custody with staff, channel partners and customers, frequent movement across locations and customers

FREQUENT CHANGES TO PRODUCT MASTER, PRICING AND COMMERCIAL CONTRACTS

Constant need for harmonization for transaction readiness, high SKU proliferation, frequent launches, short product lifecycles, iterative variants

COMBINED END-TO-END MARKET INTEL

Beyond what ERP captures and processes, multilevel (1+n) sales data, secondary/ tertiary sales, customer segmentation, product-mix etc, smarter targeting insights, from reported data (mostly stale) to real-time data (always fresh)

AFTER SALES SERVICE EFFICIENCY

Installed base tracking, warranty/AMC claims, spares stock pipeline, service tickets

B2B DIGITAL, NEW-TECH AND EASE OF DOING BUSINESS

Paperless efficiency, gateway to deploy latest technologies like Blockchain, AI etc. across integrated business networks, overcome diversity across trade partners

STAFF PRODUCTIVITY AND EMPLOYEE EXPERIENCE

Higher employee engagement, lesser drain on administrative frustrations, deploy staff time to more intelligent and strategic tasks

BETTER COST CONTROLS AND COMPLIANCES ACROSS THE NETWORK

Transparency, accountability, proactive assurance, reconciled tax credits, optimized movement across federal boundaries